Last updated: May 25, 2018
Who We Are
Rider Sportsfashion LLC (dba JAKROO) (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
JAKROO’s registered office is at 5906 Stoneridge Mall Road, Pleasanton, CA, 94588 and we are a company registered in California, United States. Our designated Data Protection Officer/Appointed Person is Derek Wiseman, who can be contacted at firstname.lastname@example.org
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
JAKROO processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from is:
• Billing Address
• Shipping Address
• Telephone Number
• Payment information (name of payment method)
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services. We collect information in the following ways: online (lead generation form/ online order placement through our e-commerce platform)
How We Use Your Personal Data
JAKROO takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
You have the right to access any personal information that JAKROO processes about you and to request information about:
• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Occasionally, JAKROO would like to contact you with promotions about the products/services that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting JAKROO directly.
We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
Do Not Track Disclosure
We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. JAKROO uses Oracle Netsuite Inc., and Merchant e Solutions Inc. to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We use Oracle Netsuite as our exclusive ERP platform for the purpose of processing orders, manufacturing management and fulfillment in the capacity of a processor on our behalf. The only information provided them with is information you have provided during your sign-up on our website and/or submission of order details to meet business and legal requirements.
Merchante e Solutions
We use Merchante e Solutions in the capacity of a processor on our behalf for the purpose of collecting and processing payment (ex card name, number, expiry date, security code) as part of the online ordering process. The only information provided them with is information you have provided during your sign-up on our website and/or submission of order details to meet business and legal requirements.
We use PayPal Inc in the capacity of a processor on our behalf for the purpose of collecting and processing payment as part of the online ordering process. The only information provided them with is information you have provided during your sign-up on our website and/or submission of order details to meet business and legal requirements.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to JAKROO, however, as this information is required for us to provide you with our services/deliver your products, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
JAKROO only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
JAKROO takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: - SSL, TLS 1.2, firewalls, and IT authentication.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
Transfers Outside the EU
JAKROO utilize some products or services (or parts of them) that may be hosted/stored in the United States, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the below purposes: - website hosting, email servers, e-commerce database
Therefore, when you use our website/send us an email/sign up for an JAKROO account or place an order, the personal information you submit may be stored on servers which are hosted in the United States. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by JAKROO to protect your data and comply with the relevant data protection laws.
Links To Other Sites
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Lodging A Complaint
JAKROO only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Furthermore, while you may have given consent during the course of the sign-up and/ordering process, you have the right to revoke your consent at any time and with effect for the future by contacting our data protection officer via phone, email or post.
Data Protection Officer
Rider Sportsfashion LLC (dba JAKROO)
5906 Stoneridge Mall Road, Pleasanton, CA 94588
5906 Stoneridge Mall Road
Pleasanton, CA 94588
(UK) 07483 866 905
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