As a member of the Customer Success Team, the Account Manager brings experience and account management skills to create a superior customer experience and generate revenue for the team. Your role will be to act as a point of contact for the assigned consumer channels. You will actively nurture and generate prospects, focusing on customers within target markets and maintain good working relationships with existing clients. Working closely with the graphic design team, you will manage the customer experience from initial contact, through the design process and ordering. No design are skills necessary but being able to provide ‘creative’ feedback to the customer on occasion may be necessary. Relying on your dazzling personality, charm, and organizational skills, you will create amazing customer experiences and achieve high levels of admiration from your team members. Additionally, utilizing your professional background, skills, and experience, you will play an active role, working in conjunction with the marketing team to develop and manage winning relationships with teams, organizations, and strategic partners.

Job Responsibilities:

• Follow up on all assigned leads to drive sales opportunities in a timely manner

• Maintain complete and accurate records of all project activity throughout the design & sales cycle in the Netsuite CRM platform.

• Process customer orders and payments as required.

• Provide administrative support to the Department Manager.

• Implement best of breed customer service protocols ensuring optimal customer experience.

• Provide feedback to Marketing and Operations on quality of inquiries/leads as well as provide input for future campaigns and promotions.

Key Skills & Requirements:

• You are exceptional at creating superior customer experiences. You love working with people and solving problems.

• Detail oriented, responsible, able to multi-task with good time management skills.

• Positive and energetic phone skills, excellent listening skills, strong writing skills.

• Strong computer skills and familiar with Microsoft office.

• Familiarity with Adobe Illustrator & Photoshop desired but not mandatory.

• Familiarity with Netsuite CRM or similar Customer Management software platforms desired.

• Familiarity with the endurance sports market desired but not mandatory

Location: Corporate Headquarters in Pleasanton, California.

Status: Full-time

Salary: $42-50K, Medical, 401K, Profit Sharing, Paid Vacation, Flex-time, Great working environment

To apply, please send your cover letter and resume to: Talent Acquisition

As a Sr. Account Manager your role will be responsible for managing customers within key verticals or product categories. You will play an active role in prospecting new and supporting existing key accounts. Working closely with the graphic design team, you will manage the customer experience from initial contact, through the design process and ordering. No design are skills necessary but being able to provide ‘creative’ feedback on occasion may be necessary. You may also be responsible for managing and mentoring a small team or key function within the Client Success Team and play a strategical role in helping define and implement best practices. Relying on your dazzling personality, charm, and organizational skills, you will create amazing customer experiences and achieve high levels of admiration from your team members. Additionally, utilizing your professional background, skills, and experience, you will play an active role, working in conjunction with the marketing team to develop and manage winning relationships with teams, organizations, and strategic partners.

Job Responsibilities:

• Follow up on all assigned leads to drive sales opportunities in a timely manner.

• Manage key customer accounts or function within the department.

Process customer orders and payments as required.

• Maintain complete and accurate records of all project activity throughout the design & sales cycle in the Netsuite CRM platform.

• Perform market analysis, create reports and present to Management.

• Become a domain expert within the assigned channel or function.

• Implement best of breed customer service protocols ensuring optimal customer experience.

• Provide feedback to Marketing and Operations on quality of inquiries/leads as well as provide input for future campaigns and promotions.

Key Skills & Requirements:

• You are exceptional at creating superior customer experiences. You love working with people and solving problems.

• Detail oriented, responsible, able to multi-task with good time management skills.

• Positive and energetic phone skills, excellent listening skills, strong writing skills.

• Provide leadership and mentoring to junior level account managers.

• Strong computer skills and familiar with Microsoft office.

• Familiarity with Adobe Illustrator & Photoshop desired but not mandatory.

• Familiarity with Netsuite CRM or similar Customer Management software platforms desired.

• Familiarity and participation within the endurance sports market highly desired

Location: Corporate Headquarters in Pleasanton, California.

Status: Full-time

Salary: $50-65K, Medical, 401K, Profit Sharing, Paid Vacation, Flex-time, Great working environment

To apply, please send your cover letter and resume to:  Talent Acquisition

About the Role:

JAKROO specializes in the design, manufacture and sales of customized endurance apparel. We are a global company with offices in the U.S., Canada, Austria and China. As a Senior Content Marketing Manager, you will play a key role in articulating the brand messaging of JAKROO. You will be responsible for creating engaging content to attract, retain and activate users of JAKROO’s products and custom design services. Behind every custom design lies a story. A special connection between the customer and the product is forged - a story waiting to be told. Working closely with our sales, creative, and executive teams, will be leading the company’s efforts to elicit these unique customer stories, develop social media posts, email communications, landing page content, and more.

Your Job:

• Write original content of various types (social media posts, search and display ads, Help Center "how to" instructions, Web site copy, email messaging, product descriptions, etc.)

• Edit, proofread, and improve existing content across the JAKROO platforms.

• Collaborate with key stakeholders across Sales, Customer Success and Product teams and other team members to produce high-quality content to achieve bold growth objectives.

• Plan an editorial calendar for the purpose of increasing branding awareness, new product innovations and corporate announcements.

• Craft content that appeals to targeted audience segments as well as to broader audiences.

• Optimize content for SEO, lead conversion, and engagement.

• Promote content through multiple marketing channels (social, email, video, etc.) to reach key audiences.

About You:

• You are passionate about the outdoors and living an active healthy lifestyle.

• You have a deep knowledge of the endurance sports industry and have worked in a similar capacity with a hard goods, apparel or sports nutrition company within the action sports industry. To be effective, you will need to understand the mindset of our customers.

• Exceptionally sharp writing and editing skills. Ability to turn ideas into compelling stories and clean, clear, vibrant copy.

• Strong editorial mindset with a focus on creating content that resonates with key audience groups.

• Track record of creating content of different formats (blog posts, social media posts, Help Center "how to" instructions, Web site copy, email messaging, etc).

• Experience with using analytics to measure effectiveness of work. A/B testing experience a plus.

• Ability to articulate visual needs and brainstorm ideas with photo editors, graphic designers, and video producers to create content with strong visual impact.

• Experience with SEO is highly desired, from implementation of on-page SEO best practices to creating content around highly-trafficked SEO terms.

• Experience with social media platforms, including mastery of standard methodologies for social posting for different platforms.

• Experience with managing paid social content campaigns is a plus.

• Strong organizational skills and attention to detail.

• You are a thoughtful team player, a quick learner, and have a "can do" attitude with a growth mindset. A sense of humor is appreciated on a team with strong camaraderie. Bonus points if you are an ace at emoticons!

Benefits:

Paid Vacation, PTO, 401K, Medical benefits, stock options.

JAKROO is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Location: Pleasanton, CA

To apply, please send your cover letter and resume to: Talent Acquisition

JAKROO Custom Apparel is hiring a new talented Graphic Designer to join our growing Creative Team. You will work closely with our other Designers to create custom apparel designs for team sports such as Cycling, Running, Triathlon, and Cross Country Skiing. Ability to multi task and be creative with short deadlines is a must. We are looking for a designer who can "hit the ground running" and become an asset to our growing company.

Job Description:

• Translate client notes into one-of-a-kind sports apparel designs using Adobe Illustrator.

• Re-work and manipulate existing vector art to create eye catching designs.

• Vetting and proofing design's before sending to printing department.

• Review completed design concepts by other designers before sending to client.

Key Requirements:

• Graphic design professional best practices: Quick keys, layering, grouping, bleeds, embedding, expanding graphics, etc.

• Excellent time management

• Attention to detail and accuracy mandatory

• Adobe Illustrator & Photoshop

• Work in fast pace environment with tight deadlines

• Superior communication and interpersonal skills

• Working knowledge of Pantone color matching system

• Quick to learn

• Mac OSX

• Go get 'em attitude

Additional Skills (preferred, but not required):

• Experience working within 3D design software tools such as Lotta, V-Stitcher, Optitex.

****IMPORTANT****

In order to ensure that your resume lands in the correct hands, be sure to include the title position "Jakroo Graphic Design Position" into the subject line of your email or in the body of your resume/cover letter.

PLEASE INCLUDE PORTFOLIO SAMPLES IN YOUR EMAIL. EMAILS WITHOUT ATTACHMENTS OR LINKS WILL NOT BE CONSIDERED.

Due to the high volume of resumes that we receive, only applicants that match the skill requirements of the position may be contacted for an interview.

Location: Pleasanton, CA

Experience: 2-3 Years

Status: Full-Time

Salary: Competitive Salary, Medical, 401K, Paid Vacation, Great working environment

Location: Pleasanton, CA

To apply, please send your cover letter and resume to: Talent Acquisition

JAKROO is looking for an Independent Outside Sales Representatives with existing territories and experience to help grow into the bike dealer, team and sporting goods markets.

Category:  Soft Goods, Clothing

Sector:  Bicycle, Outdoor

Job Responsibilities:

1. Actively promote JAKROO within assigned territory, opening new accounts and growing existing accounts, while meeting or exceeding sales targets.

2. Actively promote JAKROO to other channels within territory including teams, clubs, event organizers and corporate accounts.

3. Support accounts and work with an in-house Account Manager to provide updates on designs, edits, web-store fronts, contact information, warranties, returns/exchanges, fit kit orders, etc.

4. Provide training to retail shop sales staff on the benefits of JAKROO and the technical aspects of the product.

5. Update details of territory including, but not limited to, market optimization, demographics, trends, events, innovations, feedback.

6. Supply accounts with marketing, sales, promotional materials as requested.

7. Participate in outdoor events to promote the company and sell product.

8. Provide product feedback from customers and industry, identifying trends and opportunities, share best practices.

Compensation:

• Compensation is 100% commission with no cap on earnings. Bonus payout upon achievement of targets.

• Sales samples are provided at NO CHARGE but remain the property of the company and must be returned.

• Reasonable sales material to be provided at no charge.

Requirements:

• Experience in Cycling/Outdoor industry preferred.

• Self-motivated with excellent verbal and written communication skills, relationship building and organizational skills.

• Professional approach with ability to cold call.

• Computer, Internet, phone, valid driver’s license, car.

To apply, please send your cover letter and resume to:  Talent Acquisition

JAKROO is looking for an Independent Outside Sales Representatives with existing territories and experience to help grow into the bike dealer, team and sporting goods markets.

Category:  Soft Goods, Clothing

Sector:  Bicycle, Outdoor

Job Responsibilities:

1. Actively promote JAKROO within assigned territory, opening new accounts and growing existing accounts, while meeting or exceeding sales targets.

2. Actively promote JAKROO to other channels within territory including teams, clubs, event organizers and corporate accounts.

3. Support accounts and work with an in-house Account Manager to provide updates on designs, edits, web-store fronts, contact information, warranties, returns/exchanges, fit kit orders, etc.

4. Provide training to retail shop sales staff on the benefits of JAKROO and the technical aspects of the product.

5. Update details of territory including, but not limited to, market optimization, demographics, trends, events, innovations, feedback.

6. Supply accounts with marketing, sales, promotional materials as requested.

7. Participate in outdoor events to promote the company and sell product.

8. Provide product feedback from customers and industry, identifying trends and opportunities, share best practices.

Compensation:

• Compensation is 100% commission with no cap on earnings. Bonus payout upon achievement of targets.

• Sales samples are provided at NO CHARGE but remain the property of the company and must be returned.

• Reasonable sales material to be provided at no charge.

Requirements:

• Experience in Cycling/Outdoor industry preferred.

• Self-motivated with excellent verbal and written communication skills, relationship building and organizational skills.

• Professional approach with ability to cold call.

• Computer, Internet, phone, valid driver’s license, car.

To apply, please send your cover letter and resume to:  Talent Acquisition

JAKROO is looking for an Independent Outside Sales Representatives with existing territories and experience to help grow into the bike dealer, team and sporting goods markets.

Category:  Soft Goods, Clothing

Sector:  Bicycle, Outdoor

Job Responsibilities:

1. Actively promote JAKROO within assigned territory, opening new accounts and growing existing accounts, while meeting or exceeding sales targets.

2. Actively promote JAKROO to other channels within territory including teams, clubs, event organizers and corporate accounts.

3. Support accounts and work with an in-house Account Manager to provide updates on designs, edits, web-store fronts, contact information, warranties, returns/exchanges, fit kit orders, etc.

4. Provide training to retail shop sales staff on the benefits of JAKROO and the technical aspects of the product.

5. Update details of territory including, but not limited to, market optimization, demographics, trends, events, innovations, feedback.

6. Supply accounts with marketing, sales, promotional materials as requested.

7. Participate in outdoor events to promote the company and sell product.

8. Provide product feedback from customers and industry, identifying trends and opportunities, share best practices.

Compensation:

• Compensation is 100% commission with no cap on earnings. Bonus payout upon achievement of targets.

• Sales samples are provided at NO CHARGE but remain the property of the company and must be returned.

• Reasonable sales material to be provided at no charge.

Requirements:

• Experience in Cycling/Outdoor industry preferred.

• Self-motivated with excellent verbal and written communication skills, relationship building and organizational skills.

• Professional approach with ability to cold call.

• Computer, Internet, phone, valid driver’s license, car.

To apply, please send your cover letter and resume to:  Talent Acquisition

JAKROO is looking for an Independent Outside Sales Representatives with existing territories and experience to help grow into the bike dealer, team and sporting goods markets.

Category:  Soft Goods, Clothing

Sector:  Bicycle, Outdoor

Job Responsibilities:

1. Actively promote JAKROO within assigned territory, opening new accounts and growing existing accounts, while meeting or exceeding sales targets.

2. Actively promote JAKROO to other channels within territory including teams, clubs, event organizers and corporate accounts.

3. Support accounts and work with an in-house Account Manager to provide updates on designs, edits, web-store fronts, contact information, warranties, returns/exchanges, fit kit orders, etc.

4. Provide training to retail shop sales staff on the benefits of JAKROO and the technical aspects of the product.

5. Update details of territory including, but not limited to, market optimization, demographics, trends, events, innovations, feedback.

6. Supply accounts with marketing, sales, promotional materials as requested.

7. Participate in outdoor events to promote the company and sell product.

8. Provide product feedback from customers and industry, identifying trends and opportunities, share best practices.

Compensation:

• Compensation is 100% commission with no cap on earnings. Bonus payout upon achievement of targets.

• Sales samples are provided at NO CHARGE but remain the property of the company and must be returned.

• Reasonable sales material to be provided at no charge.

Requirements:

• Experience in Cycling/Outdoor industry preferred.

• Self-motivated with excellent verbal and written communication skills, relationship building and organizational skills.

• Professional approach with ability to cold call.

• Computer, Internet, phone, valid driver’s license, car.

To apply, please send your cover letter and resume to:  Talent Acquisition